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If you are inquiring about your product’s warranty for any replacement parts, cables, or you believe your product is defective, please also include a copy of your item’s sales receipt or proof of purchase. You can attach screenshots by replying to your initial ticket.

For registration related tickets, you must include a picture copy of your product’s sales receipt or proof of purchase. If you’ve received a serial number, include a picture of this with your first response. This will not be written on the unit - this will be on a small red card inside your packaging. You can attach screenshots by replying to your initial ticket.

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